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Returns and Warranty Policy



GAMMA Sports Direct Webstore Return Policy


Return Process


  • Your satisfaction is our #1 priority. Within 30 days of your purchase you can return your GAMMA products purchased through our website to us, the retailer, if you are not fully satisfied.
  • To request a return, start by clicking below and be directed to our online form. You will be required to include a photo of your product and of the receipt as you fill out the online return form.
  • After completion of the form, you will receive an automated Case ID number.
  • If your return is approved we will ask for this Case ID number and Return Authorization Number (communicated via email) clearly printed on the outside of the return box/packaging.
  • It is recommended that a traceable method of transit be used, as GAMMA Sports cannot assume responsibility for returns that are lost during transit.
  • The customer is responsible for all Return shipping and handling charges.
  • A 15% restocking fee will be charged on all products returned to GAMMA Sports. This fee will be deducted from the refunded amount.

To start the return process, login to your account. Go to the "My Account" page and navigate to the "Purchases >> Returns" section. From there, you will be able to choose what product you want to return and you can start the return process. Please Contact Us if you need any assistance.
Note: This only applies to orders that have been made directly through the website.




GAMMA Sports Product Warranty Policy


Warranties

  • Our products are guaranteed to be free from manufacturer defect and have warranties specific to the product category.
  • This warranty does not cover normal wear and tear, damages caused by abuse or negligence, user modification, fading or scratched surfaces.
  • The GAMMA Product warranty also does not transfer in the situation that a GAMMA Product transfers ownership.
  • Pickleball Paddles are guaranteed to be free of manufacturing defects for a period of 1 year from the date of purchase. If found to be defective, a repair or replacement will be issued.
  • Other restrictions may apply.

To start the Warranty Claim process, please click here and fill out our Warranty Claim Form. There is also a link to Warranty Claim Form in the footer of every page on the website.